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Refund Policy

At My Menopause, we are committed to providing high quality educational content and ensuring a positive learning experience for all our students. We understand that sometimes circumstances change, and you may need to request a refund. Please review our refund policy below:

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1. Refund Eligibility

  • Within 7 Days of Purchase: If you are not satisfied with the course for any reason, you may request a full refund within 7 days of your initial purchase.

  • Course Access: To be eligible for a refund, you must have accessed less than 20% of the course content.

  • Special Offers: Courses purchased during special promotions or at a discounted rate may have different refund terms. Please refer to the specific terms and conditions of the promotion.

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2. How to Request a Refund

  • Contact Us: To initiate a refund, please contact our support team at admin@mymenopause.net.au with your order details and the reason for the refund request.

  • Processing Time: Refund requests are processed within 5-10 business days from the date of your request. Once approved, refunds will be credited back to the original payment method used during purchase.

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3. Non-Refundable Situations

  • Partial Course Completion: If you have accessed more than 20% of the course content, you will not be eligible for a refund.

  • Non-Transferable: Refunds are issued only to the original purchaser and are non-transferable.

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4. Exceptional Circumstances

We understand that exceptional circumstances may arise. If you believe your situation warrants special consideration, please contact our support team at admin@mymenopause.net.au. We will review your case on an individual basis and do our best to accommodate your needs.

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5. Changes to Refund Policy

My Menopause reserves the right to modify this refund policy at any time. Any changes will be posted on this page, and the revised policy will apply to all purchases made after the date of the change.

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Thank you for choosing My Menopause. We appreciate your understanding and look forward to supporting your educational journey.

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